Privacy Policy

Last Updated: January 2026

1. Introduction

The Big Brain Brand (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with our website, applications, online stores, or services (collectively, the “Services”).

By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

a. Personal Information

Information you voluntarily provide, including but not limited to:

  • Name

  • Email address

  • Shipping and billing information

  • Order details and transaction records

  • Messages or inquiries sent to us

b. Automatically Collected Information

When you use our Services, we may automatically collect:

  • Device type and browser information

  • IP address

  • Pages visited and interaction data

  • Date and time of access

This data is used strictly for security, analytics, and service improvement.

3. How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Communicate with you regarding purchases, inquiries, or updates

  • Improve our products, services, and user experience

  • Prevent fraud, abuse, or unauthorized access

  • Comply with legal and regulatory obligations

We do not sell, rent, or trade your personal information.

4. Cookies and Tracking Technologies

We may use cookies and similar technologies to:

  • Enable essential website functionality

  • Understand user behavior and site performance

  • Improve navigation and content relevance

You may disable cookies through your browser settings; however, some features of our Services may not function properly as a result.

5. Third-Party Services

We may share limited information with trusted third-party service providers solely for operational purposes, such as:

  • Payment processing

  • Order fulfillment and logistics

  • Website analytics

  • E-commerce platforms and marketplaces

These providers are contractually obligated to protect your information and use it only for the intended purpose.

6. Data Security

We implement reasonable technical and organizational safeguards to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

No method of transmission or storage is 100% secure, but we continuously improve our security practices to reduce risk.

7. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfill the purposes outlined in this policy

  • Comply with legal, accounting, or regulatory requirements

  • Resolve disputes and enforce agreements

8. Your Rights

Depending on your location and applicable laws, you may have the right to:

  • Access your personal information

  • Request correction or deletion of your data

  • Withdraw consent where processing is based on consent

Requests may be sent to the contact email listed below.

9. Children’s Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

10. International Users

If you access our Services from outside the Philippines, your information may be transferred to and processed in jurisdictions with different data protection laws. By using our Services, you consent to such transfers.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. Continued use of our Services after changes constitutes acceptance of the revised policy.

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, you may contact us at:

Email: thebigbrainbrandph@gmail.com